About Us

Suspension Works is based in Wellington, New Zealand, but with our fast courier service we can accept bookings from anywhere in NZ.

email: suspension@wheelworks.co.nz

phone: 04 387 3592




Jake Hood



Jake moved to Queenstown 6 years ago after chasing summer riding through Whistler and Vancouver.  He has 13 years experience as a professional mechanic, has worked at Downhill World Cups and spun wrenches at Queenstown’s premium bikeshop, Bikeaholic, before moving to Wellington to start Suspension Works.
Jake has over 20 years of riding under his belt and is a Kona Ambassador.  He’s talented in front of the camera lens but also a skilled photographer behind it.
 With an extensive knowledge of suspension and bike set up Jake will be able to guide you to your optimum set up, whether that’s setting your bike up to destroy everything in its path or having a bike that will be an efficient trail-eater.



Tristan Thomas



Tristan first entered the bicycle industry in 1999 on Vancouver Island, Canada. Fostering a love for bicycles, he backed his career by studying Mechanical Engineering, fusing his adept handicraft with his love for bikes. Equipped with these, he began Wheelworks out of a quest to optimise ride performance.

He is obsessive about mechanical standards and high workmanship, which is what sets the prestigious standards for what Wheelworks delivers. Tristan is responsible for both designing and building all the proprietary software and tooling at Wheelworks.

His fascination with tuning technical details made starting Suspension Works a natural choice.  He saw how capable modern suspension systems are and how they are just as impactful on bike performance as wheels. It’s possible to turn an ‘average’ bike into a great performer with the right wheels and correct suspension.

Tristan has owned bikes across nearly every category: road, MTB, fixie, breakaway, BMX, trials, CX, Track, eBikes and acoustic. He raced on the road for years in New Zealand; but don’t let that fool you, he is equally skilled on a Mountain Bike - he grew up riding Canada's North Shore and Vancouver Island in his formative years.


Andrew Ivory



“Varied” doesn’t begin to describe Andrew’s background: he’s worked as a trader in investment banks in NZ and London, he’s been a design tutor and exhibiting photographer, and he’s built and sold his own business as a governance and advisory specialist. He holds degrees in mathematics, design and fine arts, and is a chartered member of the Institute of Directors in NZ, having chaired boards in industries as diverse as certifying modified vehicles, milking sheep and playing ultimate frisbee.  

Here at Suspension Works, Andrew is all about understanding you, the customer, and meeting your needs and expectations. He has a passion for grasping the bigger picture and can quickly figure out how things work together; which is perfect when optimising mountain bike performance. A keen listener and problem-solver, Andrew will work with you to find solutions which exceed your expectations.

Andrew joined Suspension Works after being a long time customer and advocate for our sister business, Wheelworks. When the opportunity arose to join the team and help others experience the quality and performance of Suspension Works, it was too good to miss. It truly is a labour of love.

Andrew’s been passionate about bikes and riding since getting his first banana-seat Chopper in the 1970’s. Even at the age of seven he was spending his Christmas money on mods and upgrades. He races on the road, plays in the mountains and most recently he’s been active in long-distance multi-day adventures such as Tour Aotearoa and Kopiko Aotearoa. 


Wheelworks Handcrafted Wheels



We focus our products and services where we can have the greatest impact on your ride. Wheelworks Handcrafted Wheels and Suspension Works make up our current family of businesses. Together, the team works hard across both businesses, united by the same purpose: to optimise your ride.